Store policies / FAQs
What if we get an incorrect or incomplete address?
If we ship a gift box to an incorrect address then it will be returned to us. Once a package with an incorrect or incomplete address has left the building there is little we can do. Either way the package will be returned to us and must be sent back out for delivery. We often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your gift box arrives in perfect condition and as soon as humanly possible.
Are your delivery times guaranteed?
Yes! Shipments are guaranteed through USPS for three-day shipping. If our delivery partner misses the delivery then we will refund the shipping on your gift. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee. We run over 99% on time so trouble with shipping is a very infrequent event.
What if the gift is going to a hospital?
If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a college?
If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a business?
If a gift is being shipped to a business, USPS will deliver the package to the designated area where they deliver all other mail to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.
Can I send a package internationally?
Yes, for an additional fee! Because of the sensitive nature of shipping internationally, we suggest you give us a call at 435-659-0712 to place your order. An international specialist will assist you with your order.
How do you pack your gift baskets?
We use recyclable, but gorgeous packaging. Your gift will NEVER arrive with annoying popcorn and the recipient will enjoy unwrapping each of the beautiful items included.
During the summer months it becomes necessary to ship our caramels with ice packs to ensure they arrive in nothing less than pristine condition. They cannot be shipped over the weekend. We do this to make sure that your gift box is perfect when it arrives.
For a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value.